Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the Ciao Group website at ciaogroup.com (the “Site”). By accessing the Site, downloading materials, or submitting an inquiry, you agree to these Terms.
1. Acceptance of Terms
By using the Site, you affirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are accessing the Site on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. Description of Service
The Site provides marketing and informational content about Ciao Group’s cross-border infrastructure services for Western creators and talent agencies entering the Chinese market.
Use of this Site does not by itself create a business relationship between you and Ciao Group. Any service engagement is governed by a separate written agreement signed by both parties. We reserve the right to modify, suspend, or discontinue the Site or any part of it at any time without notice or liability.
3. User Conduct
You agree not to:
- Use the Site for any unlawful purpose or in violation of these Terms.
- Submit false, misleading, or impersonating information through our contact or subscription forms.
- Attempt to gain unauthorized access to any part of the Site or its underlying infrastructure.
- Interfere with the operation of the Site or its security features.
- Use automated tools (bots, scrapers, crawlers) to harvest content or submit inquiries.
- Reverse engineer, decompile, or attempt to extract source code beyond what is normally available to a browser.
4. Intellectual Property
All content on the Site — including text, graphics, logos, images, photographs, illustrations, and software — is the property of Ciao Group or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may view the Site for personal, non-commercial purposes. You may not reproduce, distribute, modify, publicly display, or create derivative works without our prior written permission.
Downloadable Content and Newsletters. If we offer downloadable content (such as whitepapers, reports, or guides) or newsletters through the Site, we grant you a limited, revocable, non-exclusive, and non-transferable license to download and view this content for your personal, internal business use only. You may not reproduce, distribute, sell, license, or create derivative works from this content without our express written consent.
Trademarks. The “Ciao Group” name, logo, and visual identity are trademarks of Ciao Group. References to third-party brand names on the Site (including DJI, Insta360, BYD, Xiaomi, Dolce & Gabbana, Pirelli, Dior, and others) are made under nominative fair use to describe past collaborative work or market context. These trademarks remain the property of their respective owners, and their inclusion does not imply current endorsement, sponsorship, or affiliation with Ciao Group unless expressly stated.
5. Submissions
By submitting information through our contact form or any communication channel, you grant Ciao Group a non-exclusive, worldwide, royalty-free license to use that information for the purpose of evaluating and responding to your inquiry. You represent that you have the right to submit any information you provide.
6. Disclaimers & No Guarantees
THE SITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
- No Earnings or Success Guarantee. Information about our services, downloadable reports, and newsletters are for general informational purposes only and do not constitute professional advice. Past success with other clients, case studies, or portfolio metrics do not guarantee similar outcomes for you. We make no guarantees regarding market penetration, virality, audience growth, or financial revenue.
- Third-Party Platform Volatility. Entering the Chinese digital ecosystem involves interacting with third-party platforms (e.g., Douyin, Xiaohongshu, Bilibili, WeChat). We are not responsible for the policies, algorithm changes, censorship rules, or account suspensions enforced by these independent platforms.
7. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CIAO GROUP, ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL — ARISING FROM OR RELATED TO YOUR USE OF THE SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Our total cumulative liability for any claim arising out of or relating to the Site shall not exceed CAD $100. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the maximum extent permitted by law.
8. Indemnification
You agree to indemnify, defend, and hold harmless Ciao Group, its officers, employees, agents, and affiliates from any claim, demand, loss, or damages — including reasonable attorneys’ fees — arising out of your breach of these Terms, your misuse of the Site, or your violation of any law or third-party right.
9. External Links
The Site may contain links to third-party websites or services. We are not responsible for the content, privacy practices, security, or accuracy of those sites and do not endorse them by linking. Your use of any third-party site is at your own risk.
10. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles.
Any dispute arising out of or relating to these Terms shall be resolved in the courts located in Toronto, Ontario, unless otherwise required by mandatory consumer protection law in your jurisdiction. You waive any objection to such venue.
Class Action Waiver. YOU AGREE THAT ANY PROCEEDINGS TO RESOLVE OR LITIGATE ANY DISPUTE WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND THAT YOU WILL NOT SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, A REPRESENTATIVE ACTION, OR IN ANY PROCEEDING IN WHICH YOU ACT OR PROPOSE TO ACT IN A REPRESENTATIVE CAPACITY.
11. Changes to These Terms
We may modify these Terms at any time. Material changes will be reflected by updating the “Last Updated” date above and, where appropriate, posting a prominent notice on the Site. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
12. Severability
If any provision of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
13. Entire Agreement
These Terms, together with our Privacy Policy and any separately signed services agreement, constitute the entire agreement between you and Ciao Group regarding your use of the Site.
14. Contact
Ciao Group
2 Bloor Street West, Suite 700
Toronto, ON, M4W 3E2, Canada
Email: hello@ciaogroup.com